Influence and Conflict Management Style
How do
you respond to conflict in the workplace?
Human
Relations for career and personal success states that conflict occurs when two
sets of demands, goals, or motives are incompatible. Such differences often
lead to a hostile or antagonistic relationship between people. A conflict can
also be considered a dispute, feud, or controversy. Among the reasons for
widespread conflict are (1) competition for limited resources, (2) the generation
gap and personality clashes, (3) aggressive personalities including bullies,
(4) culturally diverse teams, (5) competing work and family demands, and (6)
sexual harassment. Many companies have programs to help their employees reduce
work-family conflict including flexible work schedules and dependent care. Such
programs increase productivity. Sexual harassment is of two types: quid pro quo
(a demand for sexual favors in exchange for job benefits) and creating a
hostile environment. It is important for workers to understand what actions and
words constitute sexual harassment and how to deal with the problem.
I have
had differences of opinion with previous managers. Our disagreements were not
significant, but some had to be confronted and resolved. I have learned that
two parties typically quarrel when each one refuses to consider the other's
perspective. Therefore, I asked the manager I disagreed with to explain his or
her perspective, and then to consider my point of view. This way, we were able
to take into account each other's perspective and come to an agreeable
compromise. When a compromise could not be reached, I accepted my manager's
decision. Regardless of individual perspectives, managers are responsible for
setting policy, and subordinates are responsible for executing it.
How do
you attempt to influence people in your organization?
Andrew J
Dubrin leadership chap 8 states there are three categories of influence tactics:
Those that are essentially honest and ethical
Those
that are essentially neutral with respect to ethics and honesty
Those
that are essentially manipulative and dishonest.
A key
skill relevant to leaders at all levels is the ability to positively influence
people in such a way that others follow and act willingly as opposed to
complying because of the authority factor. You must emphasize facts and the strengths of your
argument. A powerful, logical "pitch" will win people over to your
way of thinking
Andrew J
Dubrin leadership research finding practice and skills chap 8
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